Terms of Service

These terms are a contract between you and REmomentum LLC, the company that operates BetterReply (“BetterReply,” “we,” “us”). By creating an account or using the service, you agree to them. If you do not agree, do not use BetterReply.

You must be at least 18 and able to form a binding contract. If you use BetterReply for an organization, you confirm you are authorized to accept these terms on its behalf.

BetterReply connects your social and email accounts into one inbox, drafts replies in your voice using AI, and can turn keyword comments into direct messages. You stay in control: you decide what to connect, what to send, and what automations to run.

Keep your login secure and your details accurate. You are responsible for everything that happens under your account. Tell us right away if you suspect unauthorized access.

When you use BetterReply, you agree that you will not:

• Break the rules of the platforms you connect. You must follow Instagram, Facebook, YouTube, and Google’s terms and policies, including their messaging and automation rules.
• Send spam or unlawful messages, or violate anti-spam laws such as CAN-SPAM. Only message people in ways those platforms and the law allow.
• Send harassing, deceptive, infringing, or illegal content.
• Connect accounts you do not own or are not authorized to manage, or abuse rate limits.
• Reverse engineer, resell, or attack the service.

You are responsible for the messages you and your automations send. We may suspend accounts that put the service, its providers, or other users at risk.

• Paid plans are billed in advance and renew automatically until you cancel.
• Free trials convert to a paid subscription when the trial ends unless you cancel before then.
• You can cancel anytime from billing; cancellation stops future charges and takes effect at the end of the current period. Except for the money-back window below, we do not provide prorated refunds for partial periods unless required by law.
• Every plan comes with a 30-day money-back window: request a full refund of your first paid charge within 30 days, no questions asked. Email hello@betterreply.com from your account email and we will process it within 10 business days. Founding purchases made before July 5, 2026 keep their original 60-day window.
• If you hold a founding price, it stays locked for as long as your subscription remains active without interruption.
• Taxes may apply depending on where you are.

BetterReply depends on services we do not control, including Zernio, Unipile, Meta (Instagram, Facebook, and Threads), Google (YouTube and Gmail), LinkedIn, Anthropic, and Stripe. Their availability, rate limits, and policies can change and may affect what BetterReply can do. We are not responsible for outages, limits, or actions taken by those platforms on your accounts.

Your messages and the replies you create are yours. You grant us only the permission needed to operate the service for you, such as storing, displaying, and sending your content on your instruction. We do not claim ownership of it.

We improve BetterReply over time and may add, change, or remove features. If we make a change that materially reduces the core service, we will make a reasonable effort to let you know.

BetterReply is provided “as is.” We work hard to make it reliable, but we do not guarantee it will be uninterrupted, error-free, or that every reply the AI drafts will be accurate. You are responsible for reviewing what you send.

To the fullest extent the law allows, BetterReply is not liable for indirect, incidental, or consequential damages, or for lost profits, data, or goodwill. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

You can stop using BetterReply and delete your account at any time. We may suspend or end your access if you break these terms or put the service at risk. On termination, your right to use the service ends and we handle your data as described in the Privacy Policy.

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Disputes will be handled in the courts located there, unless the law where you live requires otherwise.

We may update these terms. When we do, we will change the date above and, for material changes, give reasonable notice. Continued use after a change means you accept the updated terms.

Questions about these terms: support@betterreply.com.